Spa Policies

The White Orchid Spa is a 6,000 sq foot luxury medical spa, nestled inside of the 4 Diamond Vero Beach Hotel in Vero Beach, FL. We cater to the local community as well as Vero Beach Hotel guests, seven days a week.

At the Time of Reservation

Spa coordinators are happy to assist you with your spa reservation. Please inform the coordinator of the following:

  • Allergies, medical conditions or pregnancy.
  • If you have a gender preference for your spa therapist, or if you would like to request a specific spa therapist for your treatment
  • If you are celebrating a special occasion

A credit card is required to confirm your spa reservation.

Arrival Time

Please arrive a minimum of 15 minutes prior to the start of your spa reservation time. Late arrival will limit the time of your treatment. As a courtesy to our other guests, treatment times may not be extended so that others may begin on time. The full value of the treatment will still be charged.

Cancellation Policy

Changes made with less than 4 hours notice will result in a $50 cancellation fee to the credit card on file used to secure your reservation. We appreciate your understanding.

Your appointments are very important to all members of our team at White Orchid Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 4 hours notice for adjustments to your appointments and for cancellations.

Please understand that when you cancel or forget about your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.


We ask as a courtesy to other guests that children under the age of 12 remain in the comfort of your home or guest room. Guests between the ages of 12-17 may receive certain spa treatments with the supervision or consent of a parent.


Please respect our tranquil environment and the privacy of other guests by leaving all electronic devices (including cell phones) at home, in your locker or in your hotel suite. Electronics and cell phones are not permitted in the treatment or common areas. The spa facility is a smoke-free environment. We kindly ask that visitors keep noise & voice levels low in all areas of the spa.

Gift Cards

Ideal for any occasion, White Orchid Spa gift cards are available for purchase in any denomination. Kimpton© Hotel gift cards are not redeemable at the White Orchid Spa. The Spa is not responsible for lost or stolen gift cards. Gift cards are non-refundable. Gift Cards are available online.

Gift Cards
Give the Gift of Relaxation.

With endless options of aesthetic and wellness services and products to choose from, White Orchid Spa has the perfect gift for any time of year. Order online and have your gift card delivered instantly via email.

Purchase a Gift Cards


Gratuities are at your discretion and should reflect your satisfaction with our services. Typical gratuities range from 15-20% of the original service value. Exceptional service may be rewarded with additional gratuities. Gratuities may be placed on your card or folio charge, or cash gratuities may be left in an envelope at the reception desk.


We accept all major credit cards, traveler’s checks, and cash, or Spa treatments may be charged to your hotel folio. Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to Spa packages, promotions, special events or holidays. Prices are subject to change without notice.

Product Return Policy

Returns must be made within 7 days of the original purchase with a receipt to receive credit or make an exchange. Returns without proof of purchase receive spa credit only. There are no refunds or exchanges on cosmetics.

What to Bring

We provide locker room and shower facilities that may be used when receiving spa services. We provide robes, sandals, towels, lockers, hair and body care products. Most body treatments are enjoyed without clothing. Please do not bring jewelry or valuables to the Spa. The White Orchid Spa cannot assume responsibility for lost or stolen items.